Job Title: Customer Experience Team Lead
Location: LA (Manager position)
Department: Customer Service
Reports to: PEC Operations Manager/Account Lead
Responsible for managing the five‐member Customer Experience Team across a range of tasks at the Porsche Experience Center Los Angeles (PEC LA).
EventLink is always on the lookout for new talent in this department. Pro-Drivers spend most of their time riding right-seat and ensuring a safe exciting experience for our customers. EventLink hosts driving events throughout the United States and occasionally further. If you have a background in racing, performance driving, Racing schools, Auto-crossing or other highly skilled driving profession, and if you enjoy working in a team environment with a focus on safety and fun, we would love to hear from you.
If you enjoy consumer interaction and being “in-front” of large groups, the position of EventLink Product Specialist may be just right for you. This position requires the ability to communicate effectively in presenting a diverse group of products and services that may range from automobiles to health care services. Product Specialists are required to understand their assigned product or service in detail and should be able to express features, benefits, technical material and other aspects that align with brand requirements in both small and large group environments. Product Specialists must be able to learn concepts easily, be well-spoken, feel comfortable in a stage/presentation setting, and be willing to travel. Strong communication and presentation skills are mandatory.
This entry level position provides the foundation for virtually anyone to begin their career in the exciting world of event marketing. Event Specialists help to deliver a brand experience, to internal and external audiences. Responsibilities include event setup and facilitation, interaction with participants, data collection and a host of other actions required to execute a successful event experience. We look for candidates with enthusiasm, energy, excellent communication skills and a strong work ethic. Applicants should be people who love working within a team environment, problem solving, enjoy travel and gaining new experiences.
EventLink Promotion Specialists are front and center when it comes to our event marketing efforts. The position requires a great personality, strong communication skills and the desire to interact with people on an on-going basis. Our Promotion Specialists are comprised of a large, diverse group of talented people who thoroughly enjoy customer interaction.
EventLink Producers focus on delivering our client’s brand vision and goals through either sales and product training, consumer-facing events, experiential product interactions or any other form of engagement that brings a brand and/or product to life from beginning to end. This includes up-front strategic thinking, pre-event planning, organizing teams and overall coordination and oversight of all operational aspects for an assigned task. Event Producers establish and maintain project communications with clients, internal team members, vendors and all related departments within the organization to ensure the highest level of success. Essential requirements include outstanding communication skills, a strong work ethic, and ambition, along with the ability to self-start, identify opportunities, solve-problems and manage a team. This is not a typical 9-5 job and includes frequent travel across the United States.
Professional Licensed Commercial Drivers provide a valuable service at EventLink. We operate events throughout the continental United States that may last a few days to several weeks. Our drivers transport equipment, provide set-up, operational support and tear down of programs. Drivers have the responsibility of securing loads for transit, adhering to DOT regulations and policies, and completing all required paperwork.
*Drives must have at least 1 year of experience and be 23 years of age.